IT Support Packages 12-Hour Onsite IT Support Package
12-Hour Onsite IT Support Package
Flexible use of IT Support hours for onsite and remote IT support, with IT Enginers on call with a response time from 2 hours.
Non-returnable
SGD895.00
Available Offer
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Product Details
Terms and conditions
1. Minimum charge of 2 manhours per on-site support session and 1 manhour per remote support session
2. Onsite IT Support is at 1x/hr
3. Remote IT Support is at 0.75x/hr
4. Essential appts (NBD response) is at 1x rate
5. Standard appts (4hr response) is at 1.5x rate
6. Rapid appts (2hr response) is at 2x rate
7. Standard and Rapid appts will be offered based on engineer availability
8. Remote IT Support may be unavailable, depending on the internet network connectivity of the client
9. Package is valid upon receipt of full payment for a duration of one year, no rollover is allowed
10. Any hardware replacement or software deemed required to resolve issues will be charged separately
11. Appt hrs will still be charged accordingly if solution/s proposed are refused by client
12. Service hours : Weekdays from 9am to 6pm excluding PH
13. Appt rates are 2x for sessions outside service hours
14. Additional 1 onsite hour for every extra one-way trip required within an appt
1. Minimum charge of 2 manhours per on-site support session and 1 manhour per remote support session
2. Onsite IT Support is at 1x/hr
3. Remote IT Support is at 0.75x/hr
4. Essential appts (NBD response) is at 1x rate
5. Standard appts (4hr response) is at 1.5x rate
6. Rapid appts (2hr response) is at 2x rate
7. Standard and Rapid appts will be offered based on engineer availability
8. Remote IT Support may be unavailable, depending on the internet network connectivity of the client
9. Package is valid upon receipt of full payment for a duration of one year, no rollover is allowed
10. Any hardware replacement or software deemed required to resolve issues will be charged separately
11. Appt hrs will still be charged accordingly if solution/s proposed are refused by client
12. Service hours : Weekdays from 9am to 6pm excluding PH
13. Appt rates are 2x for sessions outside service hours
14. Additional 1 onsite hour for every extra one-way trip required within an appt
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