1.  Definitions

A “Product” refers to any hardware, software or digital solution offered by Pulsefusion under this Agreement. This includes, but not limited to: (a) Hardware products include computers and options or accessories or service parts; (b) Software products include computer software programs (whether pre-loaded or provided separately), licensed materials, and documentation; (c) Cloud-based solutions and Software-as-a-Service (“SaaS”) products include productivity suites, antivirus and security tools and other subscription-based services. (d) Digital licenses for operating systems, applications and web hosting services.

A “Service” is the performance of a task, provision of advice, assistance, or resource made available to you by Pulsefusion, including but not limited to: technical support and troubleshooting; consulting and advisory services; implementation, migration and onboarding; managed services such as monitoring, patching and maintenance; and access to knowledge bases, documentation or other informational resources.

2.  Orders, Price and Payment

Unless Pulsefusion has expressly agreed to credit terms, full payment for Products or Services must be made before any physical delivery of Products or commencement of Servvices. You agree to pay all amounts specified by Pulsefusion, including:

1. Applicable goods and services tax (GST), sales, use or similar taxes, fees, or duties (unless valid exemption documentation is provided);
2. Any late payment charges; and
3. Shipping and / or delivery costs.

Pulsefusion reserves the right to withhold delivery or suspend services until all outstanding amounts are fully settled. For Products or Services already dispatched, Pulsefusion may demand immediate payment of any unpaid balance. You are responsible for all applicable taxes from the date the Product is shipped, or the Service is provided. No discounts quantity entitlements, or promotional offers apply unless expressly stated for this transaction.

If a Product is listed at an incorrect price due to typographical or system error, Pulsefusion may refuse or cancel any order placed at that incorrect price—even if your order has been acknowledged and payment processed. If payment has been charged, Pulsefusion will promptly issue a refund to your account. Please note that credit card authorization reversals may take up to 30 days, depending on your card issuer. Contact your financial institution for specific timelines in relation to the reversal of such authorizations.

3.  Warranty

Hardware Products are covered only under the manufacturer’s warranty accompanying each product. Pulsefusion does not provide any additional warranty beyond what the manufacturer offers.

Unless otherwise agreed in writing, all software, services and support are provided on an “as is” basis, to the maximum extent permitted by law, without any warranties or conditions of any kind.

4.  Data Processing & Privacy

By proceeding with this transaction, you consent to Pulsefusion’s collection, use, and storage of your transaction details and contact information (including name, phone number, address, and email) for purposes such as processing your order, fulfilling delivery, and contacting you regarding product recalls, safety notices, or service actions.

Where permitted under Singapore law, Pulsefusion may also use this information to seek feedback on your satisfaction or provide information about other Products and Services. You may opt out of such communications at any time.

To fulfill these purposes, you agree that Pulsefusion may:

1. Transfer your information to countries where we operate;
2. Share your information with authorized service providers acting on our behalf; and
3. Disclose information where required by law.

For details on how we protect and manage your personal data, including cross-border transfers and your rights under the Personal Data Protection Act (PDPA), please refer to our Privacy Policy. Pulsefusion will not sell or transfer your personal data to third parties for their own direct marketing purposes without providing clear notice and obtaining your explicit consent.

5.  General

1. Products and / or Services provided under this Agreement must not be resold at a discounted price in a manner that competes with Pulsefusion’s authorized resellers. If you engage in such resale activity, Pulsefusion reserves the right to terminate this Agreement immediately, where permitted by law.
2. Both parties agree that all information exchanged under this Agreement is considered non-confidential. If either party requires the exchange of confidential information, this will only occur under a separate, signed confidentiality agreement. Please note that PDPA obligations will still apply to any personal data involved in the transaction, as outlined in Pulsefusion's Privacy Policy.
3. Nothing in this Agreement limits or excludes any statutory rights of consumers that cannot be waived or restricted by contract under applicable law.
4. Neither you nor Pulsefusion, including its subcontractors or suppliers, will be liable for any of the following, even if advised of their possibility and regardless of whether the claim arises from contract, tort (including negligence), or otherwise: (a) Third-party claims for damages; (b) Loss of or damage to data; (c) Special, incidental, indirect, or economic consequential damages of any kind; or (d) Loss of profits, business, revenue, goodwill, or anticipated savings. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so this limitation may not apply to you.
5. If you are entitled to claim damages from Pulsefusion due to default or other liability, then, except where prohibited by law, Pulsefusion’s liability will be limited to:
• Damages for bodily injury (including death) and damage to real property or tangible personal property; and
• Actual direct damage up to the amount you paid for the Product or Service that is the subject of the claim.

This limitation also applies collectively to Pulsefusion’s subcontractors and suppliers, and represents the maximum aggregate liability for all claims.

​​Shipping & Return Policy

This Shipping & Return Policy forms part of the terms governing your purchase of Products and Services from store.pulsefusion.com. By placing an order, you agree to the provisions set out below.

1.  Shipping Policy

Products shall be deemed delivered when you or your authorized recipient signs for receipt at the delivery address provided in your order. Where a signature cannot be obtained, we may accept an alternative legally authorized acknowledgment of receipt. Estimated delivery dates are provided for reference only and do not constitute a guarantee. Actual delivery timelines may vary depending on product availability and supply conditions. We do not deliver to P.O. boxes. If your order includes multiple items with different lead times, delivery may occur in separate shipments; however, no additional shipping charges will apply for such split deliveries.

2.  Return/Exchanges Policy

We do not accept returns or exchanges for any Products once the order has been confirmed, except where required under Singapore’s Consumer Protection (Fair Trading) Act (“CPFTA”), commonly referred to as the Lemon Law. If a Product fails to conform to the contract at the time of delivery, you are entitled to remedies including repair or replacement within a reasonable time. If repair or replacement is impossible or disproportionate, you may request a price reduction or a refund. These statutory rights apply in tradition to these terms of this Policy and cannot be waived by contract.

3.  Software and Peripherals

Software and peripheral Products purchased as part of a packaged offering (for example, with a personal computer or tablet) can only be returned as a complete package together with the original invoice. Individual software or peripheral items purchased separately may only be exchanged for an identical item if a defect is proven. Refunds are not provided for such items. Where a one-to-one exchange is impractical, we reserve the right to replace the defective item with a Product of similar or equal value.

4.  Return Procedure

To initiate a return under CPFTA provisions, you must contact our support team at hello@pulsefusion.com. You will be required to provide your order number, the reason for return, and supporting evidence such as photographs for defective items.

Once approved, you will need to return the product to 1 Paya Lebar Link, Paya Lebar Quarter 1,#04-01. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Approved refunds will be processed to your original payment method within 30 business days following confirmation of eligibility.